Refund policy
At Runners Vision, we stand behind our products. If you are not satisfied with your purchase, please review the policy below.
1. Return Window
You may request a return within 14 calendar days of receiving your order.
Requests made after 14 days from confirmed delivery will not be eligible for refund.
2. Eligibility Requirements
To qualify for a refund:
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Item must be unused
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Item must be in original condition
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Item must be returned in original packaging
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No visible signs of wear, damage, or alteration
We reserve the right to deny refunds if the product shows signs of use beyond reasonable inspection.
3. Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse
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Items altered or modified
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Items returned without prior approval
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Final sale or promotional items (if applicable)
4. Return Process
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Contact us at [Insert Email] within 14 days of delivery.
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Provide your order number and reason for return.
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If approved, you will receive return instructions.
Returns sent without approval may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping costs are non-refundable.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 7 days of delivery
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Provide clear photos of the issue
We will offer a replacement or refund at our discretion.
7. Refund Processing
Once we receive and inspect the returned item:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for processing
8. Chargebacks & Fraud Protection
We reserve the right to dispute chargebacks for items that were delivered as confirmed by carrier tracking.
Fraudulent claims may be reported.